
Source: TECH NEW TODAY

Uber’s embracement and effective deployment of innovative technology has ushered in fundamental changes to the traditional transportation and ride-hailing industry and “adds to the safety of the service far more than any government regulation could” (Shaffer, 2017). In contrast to traditional taxi companies in Singapore, Uber has employed numerous key safety features including analysing of sentiment data, collecting of vehicle telematics data, and utilizing of sensors on drivers’ devices to detect and predict behaviours of drivers (Kashyap, 2017).
In fact, Uber has also entered into partnership with various non-profit organizations such as the Governor’s Highway Safety Association and MADD (Sheehey-Church, 2016) to introduce numerous safety pilots to its consumers. Some examples include personalized travel reports for drivers, speed displays and other safety reminders pertaining to the drivers’ use of the app.
In addition, to sleeve out drivers who continuously demonstrate poor driving skills or exhibits poor driving habits, a bi-directional rating framework (known as the Uber Star Rating) is adopted. As mentioned by Isaac (2014), both drivers and riders will be prompted to provide ratings to each other after each trip. Under this rating system, driver who received a collective rating of less than 4.6 out of 5.0 will be notified to be at risk of being “deactivated”; which encourages drivers to consistently improve and correct bad driving habits.
In conclusion, the emergence and evolution of Uber has revolutionized the ride-hailing industry while providing commuters with a safer alternative to the traditional taxis. In addition, Uber’s utilization of telematics data and innovative technology, such as speed tracking via GPS technology and the use of a rating system, further illustrates Uber’s long-term commitment to promote safe driving through leveraging of telematics technologies
References (APA):
Beinstein, A., & Sumers, T. (2017). How Uber Engineering Increases Safe Driving with Telematics. Uber Engineering Blog. Retrieved October 02, 2017, from https://eng.uber.com/telematics/
Isaac, E. (2014). Disruptive Innovation: Risk-Shifting and Precarity in the Age of Uber. Retrieved October 01, 2017, from https://pdfs.semanticscholar.org/0d90/07be68160ee0c27e2abb5e10f92a42075e66.pdf.
Kashyap, S. (2017), How Uber is harnessing technology to ensure safe rides. Retrieved October 07, 2017, from https://yourstory.com/2017/09/uber-harnessing-technology-ensure-safe-rides
Shaffer, S. (2017), Uber, Lyft are safer than cabs. Retrieved October 07, 2017, from http://www.baltimoresun.com/news/opinion/readersrespond/bs-ed-uber-lyft-letter-20170103-story.html
Sheehey-Church, C. (2016). New App Features and Data Show How Uber Can Improve Safety on the Road. Retrieved October 12, 2017, from https://www.uber.com/newsroom/safety-on-the-road-july-2016
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